Terms & Conditions
Terms & Conditions
Secure Online Purchasing
All Pricing is in $AUD
As a secure provider to industry, shopping at realityeyewear.com is very safe. Our world class encrypted transaction process guarantees that every transaction you make will be safe! You will not pay for any unauthorized illegitimate charges that are made to your card as a result of shopping at reality-eyewear.com. All of your personal information including credit card number, name, and address is encrypted via Secure Socket Layer at the checkout (SSL encryption is the industry standard and amongst the best software available today for secure commerce transactions). This information cannot be read as the information travels over the Internet. Your credit card information is processed via a very secure payment gateway.
We accept Visa, MasterCard, American Express and PayPal.
Our aim is to provide the safest and most efficient way for business to purchase online. Our online shopping process is developed specifically to provide speed of service. Please contact us at firstname.lastname@example.org if you have any questions. Our online 24/7 team will respond very quickly.
We stand by our product and understand your faith in us is paramount. If, for any reason, you are not completely satisfied with a purchase, you may return all items with the exception of clearance stock within 7 days of receipt for an exchange or full refund of the sunglass/eyeglass item purchase price minus the cost of shipping. If you were eligible for free shipping upon purchase, the terms of sale would still stand in relation to returns. If you received free shipping for spending over a certain amount in the initial purchase, upon returning the item if your final spend was under the agreed promotional spend, you would then be liable for the cost of shipping, which will be deducted from your return refund.
All exchanges and returns require a Return Authority (RA) number by emailing a request for RA to email@example.com. Once RA has been granted, stock must be returned immediately. Our RA number will be valid for 21 days to cover local and international returns. If goods are received outside of the RA period our warehouse reserves the right to not accept the goods.
All stock must be returned in perfect condition unless the goods are damaged in transit If so, this must be discussed when applying for an RA.
Our warehouse cannot accept goods without an RA. Our warehouse cannot accept ‘collect’ consignments unless otherwise negotiated in advance and this information noted in our system with the RA.
Insurance for goods shipped back is the responsibility of the customer.
Order Cancellation Policy
Reality Eyewear is committed to providing exemplary customer service to all of our customers. We pride ourselves on our ability to quickly and accurately process all orders. If you have any questions regarding your purchase, we will do everything we can to address your concerns. If you wish to cancel your order for any reason, please contact us as soon as possible. Online orders can be shipped within 24 hours of receipt (subject to our security and verification process). Due to our fast turnaround it is essential that you contact us so we may attempt to cancel your order before it is processed and/or shipped.
You will receive email verifications at each stage of the order process, i.e.
• Receipt of Order
• Order Shipment and tracking number
Your receipt of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Reality Eyewear reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed by credit card are subject to address verification by our credit and fraud avoidance department, and this may delay the processing of your order. We may also need to contact you by telephone to verify details regarding the payment card details and the shipping address. This is to protect you. We are not responsible if your order is delayed for any of these or other reasons. If you have any questions about your order, our team are standing by 24/7 to answer any questions you might have. Email us anytime at firstname.lastname@example.org. If we need to speak with you in person we are very happy to call you back.
realityeyewear.com provides free express shipping worldwide for orders over $80AUD via DHL, EMS, FEDEX, USPS and TNT.
Duties and Taxes: Please remember that your government or another entity in your country may impose a charge for custom and/or brokerage fees, duties and taxes on items shipped international. You are responsible for payment of all custom and brokerage fees, duties and taxes that may be imposed when these goods are imported into your country. Since these fees will vary from country to country, we do not know what your fees will be and advise you to contact your local government customs agent to determine the rate for the products you would like to purchase. Reality is not responsible for knowing the local customs duties and import policies for every country we ship to. We are not responsible for any of these charges.
Pricing: All prices on our site are in AUD dollars and all goods are shipped in AUD dollars.
Thank you for Shopping @realityeyewear.com